In case you are moving from China for working, resettlement, or any long-term trip, you may have a lot of unaccompanied luggage, furniture, and household goods etc. It¡¯s by no means in urgent need but essential for living, Seaway transportation by either F.C.L (full container load) or L.C.L (less than container load) could be your choice. Besides, door to door and door to container yard are optional solutions for remote area delivery or multi-modal transport.
Pre-move investigation
Upon receiving your call or email for consultation, a sales consultant will take notes and get a general idea about your goods (the shipping date, your departure time, the port of destination) and a free pre-move investigation might be proposed in your favorite time.
On the stage of visiting you, a sales consultant will, on the one hand, estimate the volume and weight of the ongoing goods under your instruction, and get to know the volume and weight, which will help to get a raff idea towards the budget for your reference. On the other hand, he or she will listen to your schedule and Inquiry you about the description of the goods. Then a preliminary transportation procedure will be illustrated orally and a negotiable schedule for packing, picking up, (antique inspection), and shipment booking will also be presented.
Quotation and contract
A quotation based on the result of the investigation together with a confirmation form will be sent to you via fax or e-mail in 24 hours after the visit. If you accept our quotation and decide to use our service follow the negotiated procedure, you are obliged to complete the confirmation form and inform us by any means so that we can ensure the smooth carrying on of the following steps for packing, booking the shipment, Customs processing etc. on time.
Preparation of the move
A good move planning is a half success to an efficient and hassle-free move. It¡¯s always advisable to plan 10 working days ahead of actual moving taken place.
It is strongly recommended to get your goods ready and classified. If necessary, cartons or clothes-hanging cartons can be delivered before the packing day to help for classifying and temporary holding of clothes daily trivial items like cosmetics, decorations etc.
In the mean time, if you are going to make insurance for your items, evaluation on the items by packages is recommended. You can note down the value according to your judgment in advance and give it to the supervisor on the packing day.
Packing, loading and storage
Personal effects and household goods will be packed properly by our skillful packers on the agreed packing day. With many years of packing and moving experience, our professional packers have the knowledge on proper packing and loading so as to avoid potential damages during the transportation and keep the items under the same condition after it arrives at the destination. An English speaking supervisor (coordinator) will be on the spot during the packing to deliver your instruction to the packers and make the packing list for the upcoming Customs declaration, by which means to ensure effective communication and pleasant working out on any of the possible problems.
L.C.L (less than container load) goods can be reorganized and placed tidily at warehouse adhering to the principle of safety and space saving. Then skillful carpenters will customize wooden (or non-wood) boxes or pallets when get the confirmation from clients through the sales coordinator balancing from both safety and economical point of view.
Forwarding and transportation
Before the goods for shipping loaded on board, a process of Customs declaration is to be proceeded and document (possibly original passport, working permit etc.) might be demanded. A receipt will be presented on receiving your documents and usually it will be returned with in the same or the latest the second day after the Customs processing accomplished.
For L.C.L cases, compulsory fumigation & disinfection will be done for the wooden boxes (outside packing if needed) before loaded on board.
Optional Destination service
In case of door-to-door service, upon the arrival of the goods at the seaport, we/our agent will contact you to arrange the delivery. A few steps, for instance, Customs clearance, doing payment for port charges and taxes (sometimes free), delivery, unloading the container, unpacking, reassembling of the furniture, removal of packing debris, will be taken interactively with courtesy.
After sales service
One sales coordinator will take the whole process of service under his or her supervision and keep you updated about the latest situation of the shipment. A self-evaluation form and a form for your comments on our service quality and recommendation will be sent to you by e-mail for promoting our service level.
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